Return Policy

Our goal is 100% customer satisfaction. If merchandise needs to be returned, it must have a Return Authorization Number (RA Number). Merchandise cannot be returned without prior approval.

Requests for returns must be made within 30 days of original receipt of goods. All returns must be in saleable condition.

If the merchandise is being returned as a result of customer error, there may be a restocking fee of 15% - 20%, as determined by the manufacturer or supplier. Also, the customer will be responsible for any shipping charges to return the item(s).

Items on clearance, custom assemblies, rope lengths, rope assemblies and custom lengths of cable, wire rope, and chain are not returnable.

Buyer agrees that any credit balance(s) issued by Stage Rigging Warehouse must be used within one (1) year from the date the credit was issued, and may only be used for purchases of products. Any unused credit or portion thereof will automatically expire after one (1) year.

To request a Return Authorization Number by phone, please call (888) 632-8648 between 8:30 am-5:00 pm EST. To contact us by email, be sure to include your order number, account number and the item number(s) you want to return click here.